BPTCare
BluePrint BPTCare offers easy access to training and support to meet your company’s requirements. Our solution covers both service desk support and training options. For D365 support, BPTAssist includes an easy access portal along with flexible pricing options for your users. BPTLearn includes training options that will improve user adoption and usage to protect your solution investment.
Advantages of a Custom Support Plan
Our team understands the ongoing challenges to support Dynamics 365. We are experienced with the entire power platform, which allows us to build custom support service offerings targeted for your user’s needs. This includes business process consulting, implementation and post implementation support, and customized training solutions.
BPTAssist
We provide an easy access online portal for client users to create and access all requests. Support is billed on a time and materials basis, in 15 minute increments to make it affordable and efficient. Our team stays up to date with the latest technologies and certifications to ensure the most recent resolution solutions to your problems.
BPTLearn
Training options that are utilized during an implementation or post implementation to ensure the latest features and functions of your solution are being utilized. Offering on-demand training videos, webinars or scenario-based training sessions to improve usage by your user community. Our training covers all aspects of Dynamics 365 & Power Platform tools. The training platform can be extended to include client materials for company specific training / guidelines plus offering a base library of Microsoft core apps, Office 365, teams, Copilot and many more.
BPTAssist Support
| Features | Blue Standard |
| Support Portal | x |
| Within 4-hour response | x |
| Standard 8-5pm coverage | x |
| Annual Assessments | x |
